388app FAQ — all your questions answered, right here

No. 388app policy allows only one account per person. If multiple accounts are detected, all accounts may be suspended and balances forfeited.

You will need the following to register: Full name, an active mobile number, a valid email address, and a strong password. For future withdrawals, KYC verification will require a National ID or passport. You must be 18 or older.

After logging in, go to "Account Settings → Security → Change Password." Enter your current password and your new password. If you've forgotten your password, use the "Forgot Password?" option on the login page.

Yes. To temporarily suspend your account, use the cooling-off or self-exclusion tool. To permanently close your account, submit a request to 388app support. Make sure to withdraw any remaining balance before submitting your request.

The minimum deposit on 388app is just BDT 500. You can easily make deposits via mobile banking or bank transfer. The maximum deposit limit depends on your chosen payment method.

Mobile banking and online banking deposits are usually processed within 5–15 minutes is credited to your account. Bank transfers may take a little longer. Make sure to use the correct reference number when making a deposit.

Wait 15–30 minutes first. If the balance still has not appeared, contact 388app live chat support with a screenshot of the transaction and the transaction ID. Our team will resolve it promptly.

388app does not charge any fees on deposits. However, your payment provider (mobile banking or bank) may apply their own service charges in accordance with their terms.

Standard withdrawal requests take 1–4 Hours processing time. Having KYC verification completed speeds up the process. Requests submitted at night or on holidays may take slightly longer.

Minimum Withdrawal BDT 500. The maximum limit depends on your account level and payment method. VIP members enjoy higher limits. Contact support for more details.

KYC (Know Your Customer) verification is part of international financial security regulations. It helps prevent money laundering and keeps your account secure. Upload a copy of your National ID or passport and verification is typically completed within 24 hours.

First, check the reason for the rejection — common causes include incomplete KYC, unmet Wagering Requirements, or incorrect payment details. Resolve the issue and reapply, or contact support for assistance.

After your first deposit following registration, your welcome bonus will automatically be 100% Welcome Bonus will be credited to your account. No separate bonus code is required. However, you will need to meet the Wagering Requirement before using the bonus.

A Wagering Requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 30,000 before withdrawing. The terms for each bonus are listed on the promotions page.

Yes. 388app regularly offers reload bonuses, cashback, free spins, and special event bonuses. To see the latest offers, Promotions page Check back regularly or subscribe to our newsletter.

No, bonus funds cannot be withdrawn directly. You must first meet the Wagering Requirement. Once wagering is complete, any winnings earned from the bonus become withdrawable. Each bonus also has a specific expiry period.

388app features: Sports Betting (cricket, football, tennis), Live Casino (blackjack, roulette, baccarat), Slot Games (thousands of titles), Fishing games, lottery and much more. To see all games, Game Lobby Visit us.

Yes. All games on 388app use certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and fair. The system is regularly audited by third parties.

Pre-match betting means placing bets before a match starts — odds are generally fixed. Live betting means placing bets in real time while the match is in progress — odds change continuously. 388app offers both.

388app secures all data with 256-bit SSL encryption. Personal information, payment data, and gaming history are never shared with third parties. Regular security audits are conducted.

Log in and go to "Account Settings → Security → Two-Factor Authentication." Choose either mobile OTP or Google Authenticator. With 2FA enabled, no one can access your account even if they know your password.

No, never. 388app will never ask for your password, OTP, or banking details via email, phone, or chat. If you receive any such message, it is a phishing attempt — report it to our support team immediately.

Yes. 388app is fully mobile-optimized. On both Android and iOS devices, you can access all features — gaming, deposits, withdrawals, and bonuses — directly from your browser. No separate app needed for the full experience.

Use the latest version of Chrome or Safari. Clear your browser cache occasionally. Ensure a stable internet connection (4G/Wi-Fi). Add a shortcut to your home screen for an app-like experience.

The easiest way to reach the 388app support team is Live Chat — available 24 hours a day, 7 days a week. You can also reach us by email: [email protected]. Support is available in Bengali.

Most common issues are resolved via live chat in an average of 3–5 minutes. More complex matters — such as KYC verification or payment disputes — may take up to 24–48 hours. Email support typically responds within 12 hours.

Yes. The 388app support team communicates and provides assistance entirely in Bengali. Bengali-speaking support agents are available around the clock for members in Bangladesh.